Technical Support
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Online Support
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Please telephone
+44 (0)1723 588099
to talk to a support agent to initiate your session.
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For authorised customers only.
Please click on the button above to begin your remote Save9 Assist support session.
Save9 Assist is available between 9am - 5.30pm GMT
Supported browsers are Internet Explorer version 5.0 or later on Windows OS, and Safari 1.2 or later on Mac OS 10.3 or later.
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Specialists
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Save9 is an official Netopia eCare provider. |
Save9 is an official
Registered Partner of
Cisco Systems.
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Prevention is better than the cure
The value of your computer equipment, software and telecommunications is measured by their reliability in helping you run your business. Valuable information is stored as data on your computers, so your ability to safeguard this data and to quickly recover from system problems or computer failures is paramount to your organisation's continued success.
What if the worst happened?
Take a look at the current situation in your own organisation. Has a disaster recovery strategy been implemented or tested? Do you regularly backup your data off-site? Do you have a security protocol to protect your information from theft or prying eyes? If your computer equipment and communications failed today who would you turn to in your moment of need? What sort of response levels would you receive? If you don't have a cast-iron solution to meet any of these concerns then consider a Save9 Assist plan. Don't leave it too late, it's a sobering fact that all of your computer systems are expected to eventually fail.
Being proactive saves time and money
Save9 believes in proactive technical assistance rather than typical reactive support. Why? Because it makes business sense. We heavily invest our time and resources during an Assist relationship to benefit all parties. Save9 performs a complete systems audit, looking for potential problems and pitfalls. We install very secure remote management software to tackle staff support and server problems from afar - all accessible from our standby support personnel. Our on-site system health-checks cover performance, data security, recoverability and environmental conditions.
Fire & electrical safety assessment
As a P.A.T. qualified electrical testing firm, Save9 ascertains the condition of your most important and vulnerable systems whilst considering the health and safety of employees. Thousands of pounds worth of damage can be caused by a split-second power surge or electrical spike - usually caused by freak weather conditions or a domestic service interruption. Shared items, such as server and network equipment, may benefit from mains-power filtering or battery backup in the event of a power-cut.
Data-mirroring and network data storage
Different set-ups require a degree of hardware fine-tuning and customisation, particularly when it comes to an effective data recovery plan. Our RAID data-mirroring service and off-site network storage solution guarantees the safety and security of your company information.
Tailor-made not 'off-the-shelf'
Save9 recognises that different people have different requirements for technical support and maintenance. Our pricing structure allows you to balance levels of support and call-out times for different pieces of hardware, software and communications. This approach speeds up support for your most important resources within an affordable package.
Select Save9 Assist
Finding an experienced support company is often time consuming and distracting for a busy company. Save9 consultants have a wide range of platform experience with operating systems including Windows, Mac OS X and popular Linux distributions. Save9 can deliver the right levels of support to your staff and the computer systems that they use.
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